Ariana Grande Store : improve your services !
#12 weeks ago, they realized my Charlie’s angels picture disc was on hold for 4 weeks in their warehouse and they had to ship it again.
A few days ago, they refused to accept the fact that the «boyfriend 7’ vinyl» they shipped has been lost and asked me to wait more. Nothing came and nothing will obviously.
Yesterday, they realized that the shipping confirmation they sent me 40 days was wrong and they never shipped my Charlie’s angels cassette until today.
Today, they sent me an email telling me half of my order is cancelled. I was online when the Christmas and Chill items were posted. I placed my order for the whole collection in less than a minute. Why did people receive the items and not me ?
Lucien M. (Bex, 2020-01-24)
#2My proof experiences with Arianas US store in the past
Chloe Milford (Bradford , 2020-01-24)
#4It takes Arianas team weeks if jot months to ship out limited edition items and it doesnt make the customers feel valued. Especially since a lot of us are repeating customers and the service isnt changing. It took 2 months to receive an item once. Items should be shipped out the same week. No exceptions. Even if it limited edition they should make them before posting them online.
Ana Delgado (Denver, 2020-01-24)
#5they really just need to improve!
Marco Löhr (hoogezand, 2020-01-24)
#6I’m singing because I agree! Orders take forever and all I see on social media is people’s orders getting cancelled, delayed, etc.
D A (Canada, 2020-01-24)
#7There's no seriousness at all. Once I ordered a crewneck and it never came but as if it wasn't enough, I didn't even receive a refund for my lost order.
Francesca Panella (Benevento, 2020-01-24)
#8I’ve waited months to receive a package, and have had items cancelled, despite those items still being on sale for weeks after my order. Why ship to others and not me? This is not ok.
Lupita Escamilla (San Pablo , 2020-01-24)
#9their costumer service and their merch quality is disappointing. i ordered the second batch litho and i never got it. it was so disappointing to wait a long time and then find out they made a mistake.
Kaitlin Fabre (Vancouver, 2020-01-24)
#10i want improvement
Andrei Indolean (Cluj-Napoca, 2020-01-24)
#11I bought a signed litho and was so excited I got it before it sold out. I kept emailing the store for months asking where it is or if it was coming and they kept promising that it was. Over a year later they emailed me canceling my order with a 30% discount when there was barely anything on her website to use it on at the time. I was so upset that they had continuously lied to me and got my hopes up for an entire year about something that I’d never get. It was humiliating and devastating. I think if Ariana knew how terrible this was she would help us out because she cares for her fans so much, so hopefully this will reach her. I have shopped from her website many times and I hope that it improves
D D (New york, 2020-01-24)
#12The customer service is terrible and the delay of shipping is so annoying. I’ve never been into experiences like this.
Yu Leo (Nanjing , 2020-01-24)
#14Its important as a costumer to receive quality items at a reasonable time
anyeli santos (miami, 2020-01-24)
#15i have bought a lot of stuff from ariana’s website for years now and got very bad service everytime. the merch team is so bad and unprofessional. i wish ariana could see what they are doing because this ain’t it
Cassandra Côté (Montreal, 2020-01-24)
#17Others have other bad experiences, they need to improve!!
Alexiss Jimenez (Portland , 2020-01-24)
#18I have had many bad experiences with them and they don’t seem to get any better. It’s time for chance
Matthew O’Brien (Sydney , 2020-01-24)
#19When I ordered my first piece of signed merch, it was the signed Ariana Sweetener litho. I was so excited to have a piece of merchandise that was signed by one of my favorite artists. However, after waiting a year since ordering, and the Ariana Store constantly saying there would be delays and they would intend to fulfill the order, they finally said they couldn’t fulfill the order due to “scheduling conflicts.” I was bummed, and now I just see a bunch of other people selling the litho for upwards of $100-$300 because the order couldn’t be fulfilled.
Fast forward to now, the Christmas & Chill merchandise is being cancelled because of “production and quality control error,” but other people who didn’t bundle the items received their items as planned and are reselling their merchandise upwards to $60-$100. I even saw that someone received two of the Santa hats and are selling the extra one.
As much as I like the products being offered, and the opportunity to purchase them, I think that if the item is going to be posted, have the intention to fulfill ALL of what was ordered. There’s going to be a large volume of orders because of the popularity of the artist, so I think the individuals providing the service should anticipate the demand.
Dom M (Seattle, 2020-01-24)
#20her merch team sucks
victoria korotayev (fontana, 2020-01-24)
Mario Martínez (Madrid, 2020-01-24)
#22she just needs to throw it all out.
Jacob Trusick (Roseville , 2020-01-24)
#23There needs to be a change. NOW
luis estrada (Albuquerque , 2020-01-24)
#27I’ve placed multiple orders where I either receive the item LAAATE. or that time i ordered the sweetener t-shirt and her skin colour was way too dark. What kind of merch production is this for today’s biggest artist??????
Guillaume Anaira (quebec, 2020-01-24)
#29I cancelled an order I placed on the store BEFORE processing and of course they didn’t get the cancel request and it was shipped anyways. I relented to keeping the item to avoid hassle (I already knew how unprofessional the store could be). Later, I wanted to return the items and I asked them to pay for my shipping because they had not reached my cancel request in time. They refused and said I had to pay a $12 shipping MYSELF because I said I was “reconsidering” the item. Seems very ridiculous to me as they are running a popular merchandise site for one of the biggest artists in the world.
Lindsey Tong (San Francisco, 2020-01-24)
#30I ordered the Sweetener cd when it came out, and its said it would only take 5 weeks to ship. After the 4 months of waiting, I finally got my cd, but the whole front cover was cracked, and also the cd. I think since the shipping wasnt even shipped on the right date, and for waiting so long for a thing I ordered cracked, it was very irritating. Hopefully ariana and her team could do better to fix this problem, and I hope no one else experienced the same thing as I did. PERIODT
Gus Thompson (Madison , 2020-01-24)
#31the people that run the ariana grande store are unprofessional
Vanessa Rybandt (Philadelphia, 2020-01-24)
#32i stand by this heavily , every time i order from them there is ALWAYS some type of “Inconvenience“ , its very hard to support someone and their brand while the brand os constantly disrespectful .
Branden Porter (New port richey, 2020-01-24)
ben grande (trim , 2020-01-24)
#34I’m so pissed, in august of 2018 I order the signed sweetener litho....
and it got cancelled:/
this was my only chance to get something close to her cause I’ve never had anything signed or gone to one of her concerts
and I ordered the Christmas and chill Santa hat and that got canceled as well sooo.
You can tell I’m pissed off!!!
Jack Grande (Melbourne , 2020-01-24)
#35i have revived so many products that do not meet the standards they are advertised to meet nor to they have the quality i requested
Michael Ariganello (Thunder Bay, 2020-01-24)
#37I’m signing because i’ve been in a similar situation before where i waited for my merch for 6 months and after a long wait i asked them and they told me it was lost and could get a replacement which took another 2 months to get here
Neira Sabic (Zagreb, 2020-01-24)
#38Because I have bad experience with this. I ordered stuff for more than 200 € on this Website, and i stillborn have it. It’s been more than 5 months! It should be a Christmas gift but it still hasn’t arrived!
Jasmin Grande (Karlsruhe, 2020-01-24)
#39I’m signing because I have had items lost in the mail, support emails left unanswered, damaged items and being declined the right of re-shipment or returns, manufactured product errors and damages which are not ever fixed and continue to produce the item in poor or faulty quality, very misleading mockups of products on the website making items arrive in their not-as-advertised state, and lastly, items taking 1-6+ months just to ship (coming from a u.s. customer, it should NOT take this long!)
Domonic Grande (Temperance, 2020-01-24)
#41My Item that I ordered was delayed for 5/6 Months. Could go with it to the sweetener tour, cause it came too late..
Katrin Hörner (Vaihingen an der Enz, 2020-01-24)
#42This company needs to be stopped!
They are getting worse every f-in year.
Grande Merch (Berlin, 2020-01-24)
#43Because this happens to much. Some times they never even get there money back
S N (Amsterdam, 2020-01-24)
#44yes!!! i placed my order of the second batch of the signed lithos when they put out a restock i had to wait a whole year and 4 months for them to say they cancelled half of the 10,000 orders and before that year it should of been shipped and i’d probably already had it they never gave a full reason/explanation why they cancelled the signed lithos i got my money back and all they gave back was a 20% off discount code and that shit barely discounts anything on her website on an item it was so frustrating i really wanted my signed litho :\ because it would of meant the world to me i had my hopes up for it to still be shipped but they always said product delay etc and i really wanted it cause that would of been the closes thing of me to ever meet her in real life (i hope that last part meant sense lol)
Hector Chavez (San Diego, 2020-01-24)
#46I’m signing this petition cause I’ve also unfortunately had a bad experience with UMG more than twice; first I ordered limited items in late June, which never arrived home (they got shipped twice and got lost as many times). Although I got a refund, that was unprofessional and upsetting, specially because I waited for about 3 whole months and nothing happened. In November and December I made 2 more orders which seem to be lost too, since my packages should already have arrived by now (they gave me the time of 2-4 weeks to arrive and in last case 6 weeks to international places. It’s been about 6 weeks and the items although in my country haven’t shown any progress).
Joao Carvalho (Porto Alegre, 2020-01-24)
#49i want them to improve their services
Júlia Tena (Barcelona, 2020-01-24)
#51i once ordered a hoodie in january, it was shipped 4 weeks after and i’ve waited until may and it still wasn’t there. so i contacted them and they basically sent me a new one and that one came with un-cleanable stains 😍🤩
Elina Teunisse (Lelystad, 2020-01-24)
#52I am waiting for months for my items!! Boyfriend vinyl ordered in August came just mid January! Other items took even longer. I am paying huge amounts of customs duty for products for products with sometimes super low quality. Please change something
Lenita Behncke (Berlin , 2020-01-24)
#53I’m signing because the combination between Ariana’s website and Italian Posts is ATROCIOUS.
Massimo Bortolin (Brugnera , 2020-01-24)
#55Im signing because it’s true and they should do or ship things they’ve offered
Gerrit Schuster (Bad Salzuflen , 2020-01-24)
#57When I ordered the first time in 2018, the purple sweetener crewneck, I was suppose to get a pass for the sweetener world tour so I could get tickets before everyone, guess what, I never got it! When I ordered my santa tell me onesie for winter ya know, in february, I got it when? End of april!! Please y’all need to improve your service!! Thanks, sincerely
Katia Pudova (Fuveau, 2020-01-24)
ghosted tears (hello, 2020-01-24)
#59I’m signing it because I had been received broken items.
Uladzimir Zhukovich (Minsk , 2020-01-24)
#60Because I wan to shop Ariana and actually get my things
Theodora Radoi (Bucureşti , 2020-01-24)
#61Hi! I ordered the giaw crewneck and they promised it to arrive w christmas, but in february it still didn’t arrive and in march, not! i cancelled the order and got my money back. but it’s not that when i have my money back the problem is solved. when i order something and you make promises i want it to happen! that’s what i pay for and the shipping is so so so expensive and y’all can’t manage to be on time :( i also ordered the swt clear bag 2 times! because the first time failed, second time also failed :( that makes me really sad... i truly hope you understeand we want change 🤍 thank you
Jens Senten (Woerden, 2020-01-24)
#63i couldnt agree more with this petition
Ariana Grande (Paris, 2020-01-24)
#65I agree with this petition.
Natálie Bílková (Hodonín , 2020-01-24)
#66i’m signing because, we should get what we pay for!!
Lola Rivero Blackburn (Lewes, 2020-01-24)
#67they cancelled my christmas & chill onesie, i received my cds broken, they only gave me one dcma cd while i ordered two of them ( and a lot of other shit happened when i ordered something), i collect her merch so it's very upsetting that i'm not going to receive the onesie, a discount code isn't going to solve all of their problems
Femke the owner of @myarianastuff (@agbcollector at the moment because instagram deleted my account)
Femke Blondelle (Sijsele ( Damme ) , 2020-01-24)
jade sentel (Zoetermeer , 2020-01-24)
#69Arianas new merch team is a joke and disrespectful to their clients. Their merch is of poor quality now and they don’t deal with any of their problems, instead they just cancel the order
Chayenne Rogers-Dixon (Bath , 2020-01-24)
#70I also had a bad experience with the ariana grande store
Róbert Mikčo (Vranov Nad Toplou, 2020-01-24)
#71I have never received an order form Ariana’s team on time!!!
Mhd noor Albaradan (Vienna, 2020-01-24)
#72bc of the delays.
lamine belkasmi (paris, 2020-01-24)
#75I'm signing because Ariana needs a better team that will fulfill orders quickly and efficiently.
Marissa Connelly (Hendersonville, 2020-01-24)
#77I’m signing because i’ve had some problems too ik the past and i want things to change.
Tess Meerschaut (Berlare, 2020-01-24)
#78Her team is straight up a joke! Like why would you sell items when you don’t have the items in stock? Plus the designs, service and EVERYTHING should be rethinked and managed way better than the current status of the store! Plus, the store should lower the prices, Ariana’s merch Store aren’t giving us premium quality, instead are giving us mediocre and terrible quality items for high ass prices.
Rodrigo Ribeiro (Funchal, 2020-01-24)
#79I had a horrible experience . I ordered about $200 of merch with Universal Music group. It never came and they lied saying they lost it. Ariana needs better
Christopher Ortega (New York city, 2020-01-24)
#82BC THIS PROBLEM NEEDS TO BE ADRESSED
Maria Dimitriou (Thessaloniki , 2020-01-24)
#85i’m signing because ariana’s team is a mess
Lorenzo Tondato (Pasiano di Pordenone, 2020-01-24)
#86my package came after 5 whole months...
Despina Bakirtzidou (Drama, 2020-01-24)
#87Im ari’s fan and its very important to me
Deni Vančurová (Liberec, 2020-01-24)
#88I am signing why I love Ariana Grande and I am her fan, I hope the best in the world for her but her products are something very serious because that entails money and many people spend a lot and sometimes people get damaged or never arrive. I hope that everything gets better
Adrian Antonio Alvarez Urdaneta (Dallas , 2020-01-24)
#90My litho was like 6 months late. Some colors on the merch were weird
Rachela Kruikemeijer (Woudrichem, 2020-01-24)
#92!! we need extreme merch store improvements
pippa smith (london , 2020-01-24)
Pablo Lopez (Madrid, 2020-01-24)
#95I got a problem with this website too
Elise Le cann (Paris, 2020-01-24)
#96I have been trying for weeks to get an item and it never goes through. I contacted support and they said well it must be something you’re putting in wrong. All of my information is correct and they never bothered to help me fix the issue. This is ridiculous.
Rebecca Walcutt (Barboursville , 2020-01-24)
#97Currently the American Ariana Grande store is ass and I'm signing because they need to change the way they treat their customers. It is also pathetic they way they handle their products.
Kenna Malley (Westerville , 2020-01-24)
#98This is so true as what we are paying for half the time isn't good.
Novalee Reid (Chelmsford , 2020-01-24)
#99Because her merch team has litteraly horrible and clown
Hugo Grande (Reims, 2020-01-24)
#100i’ve received several bad experiences due to the ariana grande store, they’ve had stuff just never show up, they’ve had stuff delivered damaged, and they’ve had stuff that i didn’t order and never refunded me with the thing i actually ordered.
ryan fogarty (st. louis, 2020-01-24)
#102because i agree with this petition and it also happend to me.
Shania Manse (Rozenburg, 2020-01-24)
#104I‘m signing because their shipping really takes for ever, and after i eventually receive my items they have stains on it already and some items are even missing. This is not okay, I don‘t want to pay 75$ for one sweater and then get it damaged.
Xenia Grunert (Wesel, 2020-01-24)
#105i agree that ariana grandes store should improve in the quality of their clothes and how they ship their items and that it arrives on time and not broken
dynastyeditsnstufd s (london, 2020-01-24)
#106My t-shirt from her website arrived with a blue stains on it.
Andrija Stevanovic (Novi Sad, 2020-01-24)
#107The quality and aesthetic of the merch is subpar at best :/
Kendra De Lawrence (London, 2020-01-24)
#108I Agree !
Gabriella DaPrato (Doylestown , 2020-01-24)
#109I’m signing because thy need to put stuff online once they get the inventory. I waited 1 year for my signed litho and never got it
Katerina Kanellis (Geneva, 2020-01-24)
#110If we are paying good money for something we should expect good service ♡
Lilly Mae (Eaglescliffe, 2020-01-24)
#111I ordered the charlies angels soundtrack cassette and they sent me the dont call me angel single one instead!
Martin Gadev (Sofia, 2020-01-24)
#112I ordered my merch but another crew neck came
Davut Tekinkaya (Bonndorf , 2020-01-24)
#113I’ve had bad experiences with the team and half of my items come damaged or in the wrong size and they don’t do anything about it.. needs to change. I have been with Ariana for all her career and this merch team is awful!!
Elyssa Pyle (Brownsburg, 2020-01-24)
#114It’s an outrage
Caitlin McGlinchey (Castlederg, 2020-01-24)
#115Because i think it's important that the merch improves, it's so frustrating that i don't know where my order is, and i'm always more happy about the facts that my stuff didn't came damaged then that it actually came
Luna Haak (Amsterdam , 2020-01-24)
lorenzo carbone (scicli, 2020-01-24)
#119Ariana's team is trash
Migle Blo (Vilnius, 2020-01-24)
#120FUCK ARIANAS MERCH TEAM!
Juan Lopez (Thornton , 2020-01-24)
#121I want delivery and care for our packages to improve please 😊💗
Marissa Perez (Moreno Valley, 2020-01-24)
#122I'm signing because the merch team is so bad at their job, people paid alot of their money to buy ariana's merch from her website but the item their recevie is broken or lost when shiping. I hope they improve them self or get replaced by better merch team.
Steven Ferdinand (Batam, 2020-01-24)
#123I think that the fuckig merch needs to change
Jael Kloek (Ijselmuiden, 2020-01-24)
#124I have to wait months after months for items I order after spending $100+ with expensive shipping rates. It’s ridiculous.
Andrew Jones (Greensboro, 2020-01-24)
#125ariana needs to change merch team asap
bridie fraser (cambridge, 2020-01-24)
#126it’s a disorganised system and ariana needs to get a new merch team asap
skylar quigley (glasgow , 2020-01-24)
#127when I received my hoodie it looked different on the website
Davis Garcia (New York , 2020-01-24)
#128I'm signing because I've had many issues in the past with Ariana's merch team and I would like my service in the future to be much faster, easier, e.t.c.
Tiavani Dante-Evans (Vancouver, 2020-01-24)
#129It has to change something there are so many ppl complaining about this website that it takes months for the stuff to get delivered if it even gets delivered. When Costumers don’t get their stuff they don’t get their money back...
Karoline Juffinger (Kufstein , 2020-01-24)
#130tried to order many times and the website would take my money but then wouldnt approve my shipping adress.
Marie-Joelle landry (montreal, 2020-01-24)
#131i have a complaint about the store and my bad experience with them about the signed lithograph that i ordered and they said that they can’t fullfill the order that affected a lot of people and upset soo many fans and just gave us discount on our next order which was very sad
moza althani (doha, 2020-01-24)
#132Well, I haven't ordered anything from Ariana's store but I know from lots of sources that her store is litterally forgetting about some things and then it takes 3 months to arrive. Also waiting time is way too long. If you have to wait half a year for a CD, that's not worth waiting
Maksymilian Majewski (Domwniew, 2020-01-24)
#133I got some ordered items that I never received like the teardrop mask, and my DCMA picture disc
Aniek Jansen (Harderwijk, 2020-01-24)
#135I really want to purchase Ariana's merch, but hearing all of these complains I'm not sure about spending my money on her merch.
Sarah Natalia Skvorova (Tuchomerice, 2020-01-24)
#136I'm signing cuz i agree!
Théo BOTINEAU (Arces , 2020-01-24)
#137I’m signing because this store is ridiculous
Angelina R (Los Angeles, 2020-01-24)
#138I want better baggages.
Soile Sojakka (Vantaa, 2020-01-24)
#139the merch team sucks
Shahryar Alessandro Tarighinejad (Lecce, 2020-01-24)
Tea Sviben (Zagreb, 2020-01-24)
#141I want to support people who have gone through this and fire this merch team once and for all.
Athena Trapalis (Athens, 2020-01-24)
#142I bought a signed lithography a year ago, and they sent it approximately 4 months after the initial date, but in the end the litho never arrived.
Emilio Bustamante (Monterrey, 2020-01-24)
#143I have seen everyone’s horrible experiences and I have had one of my own I ordered a record it took 12 1/2 weeks to come and it came broken
Tori Giera (Michigan , 2020-01-24)
#144arianas merch website team sucks. they need better service n shii
leah trembley (aroura, 2020-01-24)
#145I’ve received NUMEROUS mishandled/incorrect items. I’ve had enough of the overpriced merch. I love the site & Ariana, but the team she has is terrible.
Jeremy Pastoria (Warren, 2020-01-24)
#146When Ariana put the signed lithos on the website i missed the first batch so I bought one in the second batch right After the restock. I was really pumped and grateful because that would be the closest i would get to her and her signature would mean a lot to me... After 11 months waiting which was unbelievably stressful her merch team decided to cancel the orders.
11 months !!!!!!!! A messss
João Figueiras (Santo Tirso , 2020-01-24)
#148I want my fellow Ari stans to have their purchases shipped perfectly and not damaged.
Dominicque Davis (University Place, 2020-01-25)
#149I haven’t gotten my 2 Ariana bags since July and they never answer my complaints
Azra Senbay (Vic, 2020-01-25)
#150Because I had the same problems with the store.
Carlos Batista (Alcochete, 2020-01-25)
#151So a while back, I bought some arichella merch, specifically the pink tie dye crewneck. So it said it would take a few weeks to arrive. So I wait a few weeks and then weeks turn into months. So basically I deadass waited a month and a half for my merch when it was supposed to arrive in two weeks! Also most of her merch’s quality is really bad and that really sucks because her merch is very expensive and I work hard for my money and I expect good quality when paying $70 for a crewneck, can you blame me? I also recently recieved my boyfriend CDs, trading cards and my vinyl, which I waited way too long for and I was worried my package got lost when someone who lived in the same area as me got theirs a week before mine. So the plastic vinyl covers are way too cheap. They rip so easily and that causes damage to the vinyl. I also ordered the vinyl bundle and when I got them, every single one’s sleeve was damaged. We deserve better!
Emmie Dionos (Toronto, 2020-01-25)
Sam Cassie (Aberdeen , 2020-01-25)
#153The quality of the merch I bought is very bad. The print is very blurry and it looks different than the pictures on the site.
Jazmin Aanonsen (Schagen, 2020-01-25)
#154I think we need an improvement on shipping and items
Katy Scullion (Waterford , 2020-01-25)
#155I have experienced a cancelled order and it was one of the most heartbreaking things I have ever gone through.
Emin Omerovic (Orlando, 2020-01-25)
#156i order merch earlier last year and they said it would get to me in May but instead it came 3 months later.
abigail fearnley (Gisborne, 2020-01-25)
#157Most of my packages I’ve ordered have been cancelled and my merch is badly made as my split crew neck was wrong and was messed up , the design and writing was botched and I sent it back without getting another one aswell which is really annoying , I think ari should get a new merch team because this is terrible
Mia Cribbin (Watford , 2020-01-25)
#158I sign because my sweetener CD never came again ... and neither did the signed litho ...
Cristian Izzo (Milan, 2020-01-25)
#159I've received my boyfriend cd damaged
Alessandra Citarella (Naples, 2020-01-25)
#163About 1 year ago, I ordered an Sweetener Shirt from the Ariana store. When it arrived, it was seriously badly damaged, with yellowish paints on it, and some parts were stuck together and was not able to be separated. Please fix these issues and improve the shipping ma s the merch quality so myself and others won’t have the same experiences as well!
Haruka Nigihayami (Tokyo , 2020-01-25)
#164Because i agree with that the prices are to high and sometimes it comes damaged. My vinyls from boyfriend and don’t call me angels took so long to come i bought them in august/september and i got them in the second week of January.
My sister had for my birthday 2 items for me from the webshop in November and with Christmas she still didn’t got it so she asked her money back. I think that that us not service if you order one or more things it shoot be here on time and i get that it takes longer if u life in Europe, but if u say it comes in 3 weeks if u ordered it in the first week in November and with Christmas u still don’t hav it is not good service
Luna Van den bosch (Amsterdam, 2020-01-25)
#165Because I loooooooveeee Ariana this is the Queeen
Alice Adler (Lille, 2020-01-25)
#166I’m signing because i agree with all! I didn’t recieve something broken but i have seen a lot people who do.. also the prices... i can’t pay all that money. I want it sooooo bad but it is just too much.
Liv Roes (Wehl, 2020-01-25)
#167Ordered several items for my girlfriend months ago. Still haven’t received some of the items! If I look at the tracking number nothing has happened for the last 40 days!!!! Package is apparently somewhere in the US not moving towards it’s european destination
Jan-Cedric Anslinger (Berlin , 2020-01-25)
#168I love Ari
Zuzana Hýžová (Kroměříž, 2020-01-25)
#169Merch is so bad
Eeli Toivonen (Mäntsälä , 2020-01-25)
#170Arianas shipping is really expensive to my country - around 20$ but it takes months to arrive
Yarden Gonen (Herzliya, 2020-01-25)
#172I never get my swt clear bags from the store
Milou De wit (Amsterdam , 2020-01-25)
#173a los packagge and copy paste mails
Diego Rojo Caudillo (zapopan, 2020-01-25)
#174i agree with you
nora delfin (Chartres , 2020-01-25)
#175I’m signing because i live in europe and i totally agree with this. Also the shipping costs are too expensive.
Yildiz Esenkan (Rotterdam, 2020-01-25)
#176Cause I agree
Anastasia Radic (Besançon, 2020-01-25)
#177I’m signing because i am done with this company!
Sadhbh McCaul (Dublin , 2020-01-25)
#178Okay so I’ve been shopping on Ariana’s website for a long time now, I’ve only had one issue and that was receiving my Sweetener poster damaged. I emailed them and the next day they gave me a refund and let me keep the poster and were super nice about it:/
Knock on wood I have not experience bad service from them. But I have to agree on shipping and prices, shipping is even expensive the more it weighs the more it’ll cost.. even shipping it separately is just way more and I don’t even understand that? I can understand when shipping them together but separate why charge more? Their prices for sweaters, sweatshirts and even T-shirt are just overly priced. It’s sad that one of her hoodies on her website is like $75 but hot topics is selling it for $45 plus I can get it faster from hot topic too with free shipping. It’s also ridiculous seeing pre sale orders extend up to 14 to 20 weeks for shipping and the sad part is they’ll get delayed too so we’ll just wait even longer. I would like to see a change with lower prices and faster shipping and at least put some love and care it in too. I’ve seen pictures people receiving damaged items or their orders get canceled even tho it’s still up on the website. 😒
Stephanie <3 (Munster, 2020-01-25)
#179she needs a better shipping team lol
maira dhuka (houston, 2020-01-25)
#180i’m signing this because i have bought soo many things from her website. and i mean a lot lol. luckily i have only had 2 problems. the first was the giaw photo crew. personally i didn’t think it was that big of a deal but sooo many people complained which i totally get. but the biggest issue i had which was really annoying and i saw no complain about was the christmas and chill onesie (the one that came out in 2019) it was so thin, so uncomfortable and the pockets were literally GLUED together??? that was my only real problem but i know lots of others have had many more and worst.so i think this is a reasonable complaint.
willa ( , 2020-01-25)
#181i ordered something last year and it took 3 MONTHS TO ARIVE.
Isabella Robinson (Faro, 2020-01-25)
#182I did'nt get my full order en 2 items were damaged
Jenny Bos (Dokkum, 2020-01-26)
#183i’m signing because two months ago i bought an item and the package came all broken
Kasenya Garcia (Los Angeles, 2020-01-26)
#184I can agree with these facts
Petra Csató (Debrecen, 2020-01-26)
#185i’ve had the same experience multiple times.
Freja Pedersen (Skævinge, 2020-01-26)
#187I agree, and wish for improvements!
Jakub Czaja (Inverness, 2020-01-26)
#188I’m signing because I have placed multiple orders in the past on the website and they’ve either been lost, arrived in awful condition, taken a very long time to be delivered or not arrived at all. They need to fix this!!
Jess Rose (Sheffield, 2020-01-26)
#190Most of my packages never arrive on time or never actually reach me
Emma Howe (Gravesend, 2020-01-26)
#191their service isn’t really good
Renee Gamz (limburg, 2020-01-26)
#192When you order merch from this site it takes at least a month to get to you and this has happened to me and I’ve seen on social media people wait ages and it arrives broken/cracked (cd/vinyl) or got stains on (tees/hoodies)
Cody Justin (Newton Abbot, 2020-01-26)
#193I have had multiple orders that have been delayed by months. My virtual sweetener party password never came ($15) and you never address them
Sam Perring (London , 2020-01-26)
#194The shipping is so bad and the designs are getting worst
Gabriela Endlake (Madrid , 2020-01-26)
#195Her team are ew
Ariana Baudy (Reims, 2020-01-26)
#196i ordered something once, the shipping was expensive, took a long time (more than 3 months) to arrive, and one of the items wasn’t great quality for $40
Catherine Li (Toronto, 2020-01-26)
#198ariana’s store needs to be improved with better workers since no one is receiving their orders or even if they do it takes months to arrive
lucy scaccia (oakland , 2020-01-26)
#200Needs to be improved !!
Rachel Grady (Dublin , 2020-01-26)