Appeal to CEO and President of Pandora Alexander Lacik

We request that the board of Pandora, primarily the CEO and President Alexander Lacik urgently review the outstanding complaints and provide their customers with some honesty and a workable framework that they can uphold.  

Pandora, a multi-million-pound profitable company, have not been responding to many customer complaints regarding refunds for some time. Whilst the public accept that we have been going through a time of a global crisis, we do not accept being misled repeatedly. For many of us, this is simply a matter of business ethics and principles.  

Disheartened customers demand that due attention is provided to solving the outstanding complaints as opposed to being faced with new social media campaigns encouraging more sales.  

We appeal to the board of Pandora for the following;  

Appropriate resource is now allocated to fully rectify all outstanding customer complaints within a seven-day period.  

Complaints personally acknowledged, as opposed to an automated response within 48 hours.  

Customer services telephone lines with queues no longer than ten minutes.   A framework created where compensation is provided where the above key performance indicators are not upheld that is detailed in the initial automated response that acknowledges complaints.  

A public apology from the CEO and President Alexander Lacik to all of the customers that have been affected by the lack of customer service and care.  

Sarah-Jane Williams    Contact the author of the petition