WORLDSHIP.. WE WANT OUR RIGHTS

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This discussion topic has been automatically created of petition WORLDSHIP.. WE WANT OUR RIGHTS.


Guest

#1 WORLDSHIP

2012-12-12 09:39

Delay in logging shipments into customer accounts
Fawaz

#2 demand of a discount

2012-12-12 14:50

as an extra demand ,i'd like from worldship a permanent 20% or more on their shipment prices for those who are members of ADSLGATE and supporting them just like MyUS have offered us.

Guest

#3

2012-12-12 16:24

WORLDSHIP.. WE WANT OUR RIGHTS

We can't white any more..!
AbUIbrahiem

#4 Delay

2012-12-12 17:46

Delay in preparing the shipments

Delay in issuing invoices

Delay in forwarding the customers' shipments to couriers

Guest

#5

2012-12-12 20:28

تأخير تسجيل الشحنات في حسابي
بالاضافة إلى تأخير إعادة تغليف الشحنات
ويستهلك تجهيز الطلب أكثر من أسبوع
ashakalil

#6 President, CEO at World Ship, Digital Commerce USA, LLC

2012-12-12 21:09

TO : President, CEO at World Ship, Digital Commerce USA, LLC
On behalf of Worldship customers who were affected by the recent issues by your company which are summarized by the following:



Failure to notify customers in advance– by any official mean- that the company is receiving a huge volume of shipments which is going to delay processing shipments; so customers could find alternatives if they wish to do so.

2. Delay in logging shipments into customer accounts

3. ’Misentering the actual values of the shipments' items.

4. Delay in preparing the shipments

5. Delay in issuing invoices

6.delay in forwarding the customers' shipments to couriers

7. Loss of some of the customer shipments and not providing a clear reasoning or answer.

8. Provoking Customers by the irresponsibility, disrespect, and carelessness by the majority of customer services representatives in many channels (online chat, help center, Facebook, twitter, and supported forums) and giving false promises.

9. Accusing some customers that the delay is caused by them.


10. Not honoring the customer-company agreement which was sign virtually upon registration in which doesn’t state the possibility of any delay that might occur by the company itself. In the contrary it’s indicated in the first page that shipments are logged and shipped within 2-4 days with DHL express.

Therefore; we are here still have a tiny hope that the issue will be resolve without going thru the legal channels, and our demand are represented by the followings:

A nominal damage fee of 5-10 $ for each day of delay beyond three (3) business days of receiving the shipments from the courier according to the value of the shipment and to the type of shipment requested.

A refund for customers who choice DHL Express Worldwide or FedEx International Priority which was not executed accordingly, and such shipments will be dealt as economy.
for customers who paid couriers extra fees for an expedite shipments.


A full refund for lost shipments in addition to 5$ a day for not responding to the customers that the shipment is lost if the customer contacted customer services thru the official channels.

Awarding 25% discount of the total shipment amount for affected customers by a discount for one year
We expect your kind feedback by the 19th of December, 2012 as a deadline.

19/12/2012
king

#7 WORLDSHIP is bad bad bad

2012-12-13 00:19

I would not advise this company WORLDSHIP

It too bad in their dealings with customers

There have credibility with customers

I wish to cancel their license

Guest

#8

2012-12-13 02:35

Worldship should ship all the current parcels for affected customers for free

Guest

#9 خدمة فاشلة وارغب في التعويض

2012-12-13 14:54

خدمة فاشلة وارغب في التعويض

Guest

#10 Re: WORLDSHIP

2012-12-13 17:51

 

نريد تعويض عن تاخير وسرقة وتلف شحناتنا


Guest

#11 احد المتضررين

2012-12-13 18:00

عدم احترام العميل
Ex worker

#12 Re: President, CEO at World Ship, Digital Commerce USA, LLC

2012-12-13 18:02

#6: ashakalil - President, CEO at World Ship, Digital Commerce USA, LLC 

 The problem is they don't treat their employees fair. Many quit and those left are overworked.  They do not have health care, no paid vacation, no paid holidays.  Average in area is 10 days paid vacation, 11 holidays and option for health care or higher pay.  Now highering part time workers (nomads) to do work.  Employees understand and work hard but even with large increase in packages, they reduced pay.  So higher more people and do the right thing about benefits and pay.  If you don't understand how to compete in US worker market get help for wage surveys.


Guest

#13

2012-12-13 18:02

للاسف لم تبالي الشركة بالاعتذار ع التاخير المستمر ولم تبدي اي ملاحظات وخدمة اللايف شات جدا سيئة لن تجد احد يصغى اليك مجرد بوابو للكذب ع العميل. لذا قررت المشاركة في هذه المقاطعة امل ان تخسر الشركة كل ما جمعته من اموال.

Guest

#14

2012-12-13 18:04

نريد تعويض عن تاخير

Guest

#15 نطالب بخدمة افضل

2012-12-13 18:12

من حق العميل الحصول على الخدمة التي وعد بها عند الاشتراك

التلاعب في الاوزان و تغيير الاسعار بلا مبرر وخدمة العملاء العقيمه وغيره مغيبه عن العميل

وكل ما ظهر لنا مميزات وعروض ووعود كاذبه
It's me

#16 need our RIGHTS

2012-12-13 18:15

12 days waiting this is really baaaaaaaaaaaaad and my new shipments still not assigned
U have too ship them for free

This post has been removed by the author of this petition (Show details)

2012-12-13 18:27



Guest

#18

2012-12-13 18:38

تأخير في تجهيز الشحنه بشكل لا يطاق

Guest

#19

2012-12-13 18:58

Delay in preparing the shipments
Delay in issuing invoices
Mohammed

#20

2012-12-13 20:23

Delay in preparing the shipments

Delay in issuing invoices

Delay in forwarding the customers' shipments to couriers

Guest

#21

2012-12-13 20:33

Fulse pomises :( I'm sick of waiting!!!
AAQ
Guest

#22 نطالب بتحسين الشركة افضل مما كانت عليه سابقا

2012-12-13 20:55

بكل أسف الشركة بعد ان كانت المفضلة لدي
اصبحت اتخوف ان اشحن عن طريقها
وقمت بالتسجيل في شركات اخرى للشحن
وذلك بعد المعاناة مع
1- تأخير في تسجيل الشحنة يصل الى اسبوع
2- تأخير في تجهيز الشحنة
3- التأخير في الرد على العملاء عند مراسلتهم وقد يصل الى 24 ساعه للرد
4- عند اثبات الخطاء على الشركة او الموظف ... يتم عمل تخفيض عشرة بالمائة .. وهي لا تعادل الخسائر الي تكبدتها بسبب تأخيركم في ارسال الشحنات
مما جعلني اشتري نفس السلع الموجوده في بريدي بشركتكم .. وارسالها على ارامكس .. وذلك لان البضاعه الى زبائن وقد تأخرتم بما فيه الكافيه من ما جعلني في وضع حرج
5- اتمنى ان ترجع الشركة ليس مثل السابق .. وانما افضل من السابق حتى نفكر بالرجوع لها في ظل المنافسة الان بين الشركات وفي اسعار الشحن والتجميع ..

تحياتي

NONAMES

#23 WorldShip

2012-12-14 00:32

أتمنى تتحسن خدماتكم, لأنها جداً سيئة
mohammed alaryani

#24 it's your choice

2012-12-14 01:00

البديل موجود

اما ان ترتقوا بخدمتكم او تخسروا عملاءكم
mohmmed h

#25 TO : President, CEO at World Ship, Digital Commerce USA, LLC

2012-12-14 02:09


TO : President, CEO at World Ship, Digital Commerce USA, LLC
On behalf of Worldship customers who were affected by the recent issues by your company which are summarized by the following:

Failure to notify customers in advance– by any official mean- that the company is receiving a huge volume of shipments which is going to delay processing shipments; so customers could find alternatives if they wish to do so.
2. Delay in logging shipments into customer accounts


3. ’Misentering the actual values of the shipments' items.
4. Delay in preparing the shipments

5. Delay in issuing invoices


6.delay in forwarding the customers' shipments to couriers

7. Loss of some of the customer shipments and not providing a clear reasoning or answer.